We have extended our returns policy for all orders placed from December 1st 2021. You can return up until January 31st 2022.
Holiday Returns: Please note our offices will be closed from December 25th to January 3rd. Please do not send your returns during this period.
You can return any item for a refund within 14 days of receiving your original order.
Please contact firstname.lastname@example.org to process an order return.
Bespoke items and re-lacquering services are created on a made to order, customised basis and are not able to be returned or refunded unless there has been a manufacturing fault.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Returns to us must be in the original packaging and packed in the same method it was received.
We are not responsible for any damage or loss of items that occur in transit to us.
We are unable to refund any customs charges or sales tax.
All goods will be inspected on return. In the unlikely event that an item is returned to us in an unsuitable condition, we may send it back to you.
We will refund any money received from you using the same method originally used by you to pay for your purchase, unless agreed otherwise.
If the item is out of stock in the size or colour you have opted for, then a refund will be issued instead. You will be contacted by a member of our team to inform you of this.
If you would like a different size or colour, please contact us at email@example.com.